Refund Policy

The Customer shall be entitled to reject the Goods from this Agreement within 14 days from receipt of the Goods without giving any reason. All requests concerning defected articles or withdrawal rights will be refused 14 days after the delivery date.

Any goods which the Customer wishes to reject can be returned to SKARULE only in accordance with the SKARULE Returns policy. No claim will be entertained outside this Returns policy, and neither if the Goods have been put through any process after delivery, nor if any attempt has been made to alter or repair the Goods.

To exercise the right of rejection of goods, the Customer must inform SKARULE STUDIO, office address: Marijas iela 13 k7, Riga, Latvia, LV-1050, e-mail: info@skarule.com of such decision before returning any Goods. SKARULE will receipt of the withdrawal application with a notice sent to the Client.

SKARULE can only accept returns purchased through the website www.skarule.com due to merchandising restrictions, and all returns must be shipped from the same country they were purchased from. Customers will have to bear the direct cost of returning the Goods.

The Customer must return Goods without undue delay and in any event not later than 14 days from the day on which Customer has informed about the withdrawal from this Agreement to SKARULE.

In case the Customer wants an exchange or replacement of the Goods, the Customer must fill in the return sheet included with the Goods and copy of invoice. In case of exchanging or replacement of the product, the Client will carry all expenses directly related to returning the product, unless the product returned does not correspond to what was ordered.

In any case, customized or personalized products (pre-order products), jewelry, undergarments, and swimwear cannot be returned.

If the product returned to SKARULE is not possible to be exchanged due to not having the size the Customer requested, SKARULE will inform the Customer via provided e-mail and agree on return policy.

The Customer must return the unused and unworn Goods, the object of the return, with their packaging bags correctly closed, bar codes and tags, fulfilled return sheet and a copy of the invoice. Any Goods received without the above-mentioned elements will not be accepted.

The item for return should be packed carefully so that it will not be damaged during the shipping process.

SKARULE recommends using a secure delivery method such as courier or registered post to send the item. The return costs shall be borne by the Customer. SKARULE is responsible for items lost in transit during returns initiated due to withdrawal rights until proof of delivery is received. Once the proof of delivery is confirmed, responsibility for the returned items transfers to the Customer. The Customer must ensure that proof of delivery is obtained and retained until the return is processed and the refund is issued.

Return Address

All returns should be sent to the following address:

SKARULE STUDIO
Marijas iela 13 k7,
Riga, Latvia, LV-1050

Refund Process

Once the Goods are returned in accordance with the above and received at SKARULE's office, the team issues and sends a confirmation to the Customer's e-mail, related to the total of the sum of the Goods that have been returned. SKARULE will make the refund to the same account from where the payment was received.

Where SKARULE agrees to the return of non-defective items, the Customer will pay all charges relating to the transportation of such items back to SKARULE.

The Customer may return the goods if the Goods do not meet the standard quality requirements. The Customer will have the right to contact SKARULE who will approve or refuse the refund request or will be in charge of proposing to the Customer an alternative compensation (exchange or credit granted on the next invoice).

SKARULE reserves the right to refuse any Goods which would not be returned within 14 working days from the date of reception of the order.