Return policy

RETURNS POLICY

Goods purchased from the SKARULE online store can be returned or exchanged within 14 days from receipt of the Goods.

Please fill out the return sheet and add a copy of the invoice.

If the size of the ordered product is not suitable, it can be replaced with the same product of another size. If we cannot find the desired size of the product returned for exchange, SKARULE will notify you by e-mail. 

If you want to exchange or replace the product, you must fill out the return sheet accompanying the delivery of goods. On the return sheet, indicate the items for exchange, replacement or repair and in case of exchange, indicate the new desired size. 

Note! Please, return the unused and unworn Goods, the object of the return, with their packaging bags correctly closed, bar codes, and tags. Any Good received without the above-mentioned elements will not be accepted.

We can only accept returns purchased through this website skarule.com and due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Customized or personalized products, jewelry, undergarments, and swimwear cannot be returned.

RETURN INSTRUCTION

Please follow the instructions below when packing and sending items for return. It's important to note that the instructions below must be followed in order for us to properly process your return.

1. Send the item in its original packaging with its packaging bags correctly closed, bar codes, and tags. 

2. Pack the item carefully so that it will not be damaged during the shipping process.

3. Include a copy of the invoice and fulfilled return sheet (included with your shipment). We will not be able to process a return for any shipment received without a copy of the invoice and return sheet. 

4. It is recommended to use a secure delivery method such as courier or registered post to send the item. The return costs shall be borne by the Customer. SKARULE is not responsible for items lost in transit and a return cannot be processed until the item is received. All returns should be sent to the following address: 

SKARULE STUDIO
Kronvalda Bulvaris 4
Riga, Latvia, LV-1010

REFUNDS

In case of withdrawal from the contract or a return within 14 days from receipt of the Goods, SKARULE will refund the sums paid for the items no later than 14 days after the receipt of your withdrawal application (a copy of the invoice, return sheet and returned item). Once your return has been approved, you will be sent a confirmation in your e-mail and SKARULE will make the refund to the same account from where the payment was received.

If you have any queries regarding your shipping, please contact us at info@skarule.com. Please also review Terms of Sale, section 5. Returns policy.